A. Phone support is available Monday through Friday 9:00 am to 5:00 pm CST. If you are the Administrator of your account you can reach us via phone by dialing (800) 757-0166. Support tickets are also a way for users to leave support request. This can be bug issues, special request or any other comment that needs to be addressed by a K9track.com staff member.
On August 1, 2016, Blue Coat, Inc. (K9’s parent company) was acquired by cybersecurity leader Symantec™.  As can be imagined Blue Coat and Symantec had a handful of similar products and unfortunately, it didn’t make sense to maintain two competing products. it was decided to “end-of-life” K9 Web Protection and focus corporate and customer attention on Symantec’s line of Norton™ products.
The initial idea for realising K9 was to use a small actor inside a robotic Dobermann costume, but that was rejected in favour of a radio-controlled prop, designed by Tony Harding and made by the BBC Visual Effects Department. The Radio Control Model Centre in Harlington Middx owned by Derek Wales was commissioned to build the electronics into the first original basic shell and consequently the centre operated the dog on set for the BBC.[citation needed] The robot suffered from numerous technical problems during its time in the series, often malfunctioning because the radio controls interfered with the cameras and vice versa. On location, K9 also proved unable to traverse uneven terrain, and shots had to be conceived with this in mind. Workarounds included using a concealed piece of twine to pull the character along (this string can be clearly seen in a shot of K9 on Brighton Beach), or laying wooden planks on which it could roll.
A third model, K9 Mark III was evidently constructed by the Fourth Doctor; indeed, the Eighth Doctor did not dispute the presumption that he had built this K9. (PROSE: Interference - Book Tqo) Mark III travelled with the Fourth Doctor and Adric for a time. (PROSE: Inter-Galactic Cat) Eventually, however, he was shipped in 1978 to Sarah Jane Smith at the home she had shared with her Aunt Lavinia in South Croydon during her companionship of the Third and Fourth Doctors. (TV: A Girl's Best Friend) Since parting ways with the Doctor (TV: The Hand of Fear) however, Sarah Jane had already gone away and was travelling extensively. The following year, Lavinia purchased a manor house and market garden in Moreton Harwood, Gloucester, and took the still crated K9 with her. On 18 December 1981, Sarah Jane and her foster brother Brendan Richards arrived at Lavinia's home for Christmas, but Lavinia had left early for her lecture series in the United States. Sarah Jane opened the crate and received her new companion. (TV: A Girl's Best Friend)

In 1990, an unspecified K9 unit appeared with Sylvester McCoy as the Seventh Doctor and Sophie Aldred as Ace in an episode of the children's education programme Search Out Science entitled Search Out Space, which was included as an extra on the release of the Doctor Who story Survival by the BBC. Another unspecified K9 unit also appeared in the 1993 charity special Dimensions in Time. In the 1998 computer game Fallout 2, the Navarro base has a damaged robot dog known as K9, which uses similar speech mannerisms to the Infobox Doctor Who character. If repaired, the cyberdog is willing to join the character's party as a companion. In the 1999 television series Queer as Folk (written by future Doctor Who executive producer Russell T Davies), a K9 model is given to the character Vince as a birthday present. The prop used was an original, operated — as occasionally in Doctor Who — by visual effects assistant Mat Irvine. In the second series of I'm Alan Partridge (2002), the character of Alan Partridge recalls how his purchase of the rights to K9 contributed to his mental breakdown and driving to Dundee in his bare feet while gorging on Toblerone. In the South Park episode "Go God Go XII" (2006), Eric Cartman, being trapped in the year 2546, has acquired a robot dog called "K-10", a parody of K9. Due to timeline alterations, he is replaced by robot cat "Kit-9" and later robot bird, "Cocka-3". K9 appeared on a special Doctor Who-themed edition of The Weakest Link in 2007, but was voted out unanimously at the end of the first round, despite answering his question correctly. This was due to the fact every single player of the team answered correctly and banked the £5,000 target, and that the producers told the contestants to vote him off, just in case he broke down. Anne Robinson (whom K9 addressed as "Mistress") said "I'm so sorry" before declaring him the weakest link.[citation needed]
The Fourth Doctor and K9 Mark II spent an indeterminate period of time together. However, the Doctor appeared to be activating K9 Mark II, implying that no significant time had elapsed since leaving Gallifrey. (TV: The Ribos Operation) It is possible that the Doctor spent some time at Nest Cottage before activating him. (AUDIO: The Stuff of Nightmares)
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On 24 April 2006, The Independent, the Daily Star and The Times confirmed, following previous rumours, that K9 would be featured in a 26-part children's series, K9, to be written by Bob Baker.[9] The article in The Times also featured a picture of the redesigned K9 for the animated series.[10] The series will be a blend of live-action and a CGI K9.

Before this, the Doctor obtained or constructed at least one backup model of K9. Immediately after leaving Mark I behind with Leela, he unpacked K9 Mark II. This version of K9 accompanied the Doctor and his new companion on their quest to locate the segments of the Key to Time, (TV: The Ribos Operation) but the swampy terrain of Delta III made it impossible for him to join them on the planet. At the conclusion of the quest, the Shadow turned K9 to his evil will, giving K9 a sinister personality. (TV: The Armageddon Factor)


During an encounter with the sentient painting, the Mona Lisa at the International Gallery, a simulation of K9 Mk IV was created when Mona Lisa was tricked into animating a drawing of K9 made by Clyde inside a cloud of mystic drawing-animation energy. He subsequently defeated The Abomination, another evil painting-come-to-life, before disappearing as the Mona Lisa herself reverted to being an immobile painting. (TV: Mona Lisa's Revenge)
Although John Leeson has been the primary voice actor for K9 since his introduction, two other actors have voiced the character. David Brierley voiced K9 during Season 17 after Leeson chose not to return to the series (Leeson subsequently signed up again for Season 18), and Roy Skelton, better known for his work voicing Daleks, voiced the character in Destiny of the Daleks when all was required of K9 was a croaking sound due to the character contracting a form of robot laryngitis.

K9 had a personality very consistent across the models with some contact with the Doctor. He was polite and formal, with pedantry bordering on condescension. Though he often displayed feelings such as sorrow (TV: The Invasion of Time) and self-regard (TV: School Reunion), he often stated that he had not been programmed to have emotions. (TV: Invasion of the Bane)


K9, retroactively "K9 Mark I" (Leeson), initially appeared in The Invisible Enemy (1977) as the creation of Professor Marius (Frederick Jaeger) in the year 5000. K9 subsequently travelled with the Fourth Doctor (Tom Baker) and Leela (Louise Jameson) as a companion of the Doctor in his adventures in time and space until The Invasion of Time (1978). In this serial, K9 decides to remain on the Doctor's home planet of Gallifrey with Leela. Immediately afterwards, Doctor Who would introduce a second incarnation of K9, played by the same prop; the last scene of The Invasion of Time shows the Doctor unpacking a box labeled "K9 Mk II".
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