A. Phone support is available Monday through Friday 9:00 am to 5:00 pm CST. If you are the Administrator of your account you can reach us via phone by dialing (800) 757-0166. Support tickets are also a way for users to leave support request. This can be bug issues, special request or any other comment that needs to be addressed by a K9track.com staff member.
After K9 Mark I regenerated into K9 Mark 2, his design was radically altered. His ear probes were replaced with larger silver aerials. A set of blue lights on his head flashed when he spoke. Most of his body was dark silver and a silver dog bone was located under his neck. He seemed to have the same capabilities as Mark I but was presumably more advanced. (TV: Regeneration)
The original K9 model was designed by visual effects designer Tony Harding. One early concept was to have a small actor in a large Doberman-shaped costume; however, Graham Williams vetoed this, saying that the robot should not look like a person in a costume. The eventual design was closely based on Harding's third concept sketch. (DCOM: The Invisible Enemy)

The Fourth Doctor found that K9 had contracted laryngitis and had lost his voice as a result of this. K9 was left in the TARDIS while the Doctor and Romana II battled the Daleks and Davros. (TV: Destiny of the Daleks) During a later adventure, he remained patiently in the TARDIS, which would imply that his voice had not yet returned. (TV: City of Death) After his voice returned, it sounded quite different and remained so for a while (TV: The Creature from the Pit) before the familiar voice returned. (TV: The Leisure Hive)
When being imprisoned by the Sporraxx they tried to access K9's memory core. Memories that K9 had assumed to be erased were slowly coming back and the Sporraxx got to know more and more about K9's past. They reprogrammed K9 to protect a small spherical marauder bomb, that would destroy Earth. However K9 was able to break free of their control, because deep in his memories a sense of right and wrong prevailed. He took the bomb back into the Sporraxx space ship where it exploded. (COMIC: Short Circuit)
K9 dogs are expected to perform well in various situations, such as finding a suspect through smell, protecting its handler, finding hidden objects in a 150’x150′ area, knowing how to respond when under fire, and detecting explosives and narcotics. Before a handler can start working with a dog as an official Police dog, the dog must pass the normative police test, or can be bought, fully prepared, from Master Dog Training.
Despite those drawbacks, K9 comes with a handful or so of predesigned filters and an option to customize. With more than 50 categories for organizing Web sites, and the keyword-free proprietary K9 rating system, the Web monitoring and blocking aspects of the software functioned well. K9 also has categories for blocking sites that have been detected as potential malware threats. Equally impressive, and a little bit scary, was the log that detailed not just blocked Web sites but also every Web site visited.

After debuting in the final scene of "School Reunion" (2006), K9 Mark IV returned in spin-off series The Sarah Jane Adventures' premiere episode "Invasion of the Bane", where due to licensing issues with creator Bob Baker it is explained that K9 is sealing a black hole and can only communicate briefly and infrequently with Sarah Jane. The character makes an heroic appearance in the first series finale The Lost Boy, to do battle with rogue alien supercomputer Mr Smith (Alexander Armstrong), demonstrating new CGI teleportation and hovering features. K9 Mark IV's interfaces include at least one USB port.[2] Subsequently, the character appears briefly in the Doctor Who series four series finale "Journey's End" (2008), wherein K9 and Mr Smith assist the Doctor in returning Earth to its proper position. K9 next appears in the comedic Red Nose Day 2009 Sarah Jane mini-episode "From Raxacoricofallapatorius with Love".[3] A deal with the creators of K9 having been struck, K9 Mark IV became a regular character in The Sarah Jane Adventures in third series story, The Mad Woman in the Attic (2009), until the series four premiere The Nightmare Man (2010), where he accompanies departing series regular, Sarah Jane's adoptive son Luke Smith (Tommy Knight), to university. He appears again in series four finale, Goodbye, Sarah Jane Smith. Though he doesn't appear in the serial, it is mentioned in The Man Who Never Was (2011) that Luke invented a special dog whistle to summon him with.
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