A. Phone support is available Monday through Friday 9:00 am to 5:00 pm CST. If you are the Administrator of your account you can reach us via phone by dialing (800) 757-0166. Support tickets are also a way for users to leave support request. This can be bug issues, special request or any other comment that needs to be addressed by a K9track.com staff member.

Solid K9 Training, founded by award-winning, internationally-acclaimed dog trainer Jeff Gellman, is one of the nations most effective and respected dog training services providing no-nonsense, "Real World" training methods throughout New England. Serving dog owners from Hartford, CT to Boston, MA in our multifaceted, secure and 24/7 staffed Solid K9 Training Center in Providence, RI, as well as all throughout the nation with Jeff's wildly successful RV Dog Trainer Tour. We will train any dog, regardless of breed, shape, size or history. We work to fix all dog behavior issues including excessive barking, growling, snapping, nipping, dog aggression (fighting), human aggression (biting), child aggression, pulling on leash, leash aggression, leash reactivity, skateboard reactivity, resource guarding, jumping on people, fear issues, anxiety issues, separation anxiety, chewing and destroying household items, running away, not listening, door bolting, stealing food, getting into the trash, cat aggression, chasing game, and killing animals/game. We also have a renowned reputation specializing in obedience training, which includes heeling and walking properly on a leash, sit/stay, down/stay, place, recall training (come to owner), and crate training. Our Training services include Board and Train behavioral modification, 1 on 1 Training, Obedience Classes, Puppy Training programs, Boarding / Board & Play, Daycare, and many free dog training resources including Dog training advice videos, dog training webinars, and Dog Training Q and A videos on Periscope on Monday and Wednesday nights. Our behavior modification training is cutting edge, using techniques like modern low level E-collar (remote collar) training and food and clicker training. Solid K9 Training has a worldwide reputation of being able to handle the most challenging dog behaviors and often times other dog trainers will refer their more serious cases to us. For more information on our services offered, as well as free dog training tutorial videos, please see my website and other social media pages:
During training at Master Dog Training, a K9 officer will better understand his or her dog, and the police dog will flawlessly perform its duties. During work and practice, the handler will be able to improve his or her dog’s performance, rather than ruin it by doing something incorrectly. For a K9 Police officer, we will solve any behavior problems that the dog might be displaying, and will teach the handler how to correct these problems during work. During the K9 police test, we will be teaching how to properly pass it through all the different disciplines.
When the Tenth Doctor created K9 Mark IV to replace K9 Mark III, he added a shiny metallic blue paint job and other improvements, including an omniflexible hyperlink facility. (TV: School Reunion) Later, though, K9 reverted to his old dark green colour. (TV: Invasion of the Bane) In battling Mr Smith (and following the battle) K9 displayed a teleport facility and a laser weapon similar to the previous K9s'. (TV: The Lost Boy)
K9 Mark IV was a recreation and enhancement of the Mark III created by the Tenth Doctor as a second present for Sarah Jane. (TV: School Reunion) This model continued in service to his mistress, Luke Smith, Clyde Langer, and Rani Chandra and was known by Maria Jackson and Kelsey Hooper. He was left fixing a black hole in Sweden for many years, but after returning to Earth, was used sparingly, until he went to university with Luke Smith. (TV: The Nightmare Man)
K9 Mark I, II, III, and IV addressed whoever was directing them as "Master" or "Mistress" depending upon gender, and used the formal "affirmative" and "negative" rather than "yes" and "no". They were programmed to be both loyal and logical, with a penchant for taking orders literally, almost to a fault. Their striped collars mirrored the Fourth Doctor's trademark scarf.
The practical challenges of working with the K9 prop have accompanied the robotic pooch in his return to Doctor Who. Producer Russell T Davies told SFX magazine, "Yes, just as we expected, multiple takes [were required] when he bumped into a door or veered off to the left. Lis Sladen did warn us, and she was right!"[7] 2009 saw two different incarnations of K9 appear regularly in two Doctor Who spin-offs: Mark IV in the third series of BBC production The Sarah Jane Adventures, and a re-vamped Mark I in the Park Entertainment production K9.
After this he was tricked by Thorne to give him his regeneration unit for a lost memory chip. This turned him into a bomb to make him self-destruct on encountering Jixey. Starkey helped him disarm himself. (TV: Hound of the Korven) K9 Mark 2's brief life was almost cut tragically short when after the fall of the Korven invasion force, Thorne sent the Trojan to kill K9, who defeated it by burning out his power core and exhausting all his energy. As his regeneration unit was in the Trojan, K9 seemingly died at the mansion after his companions bade him farewell. However his regeneration unit homed in at the last minute and resurrected him, giving the frisky pup a new lease on life. The regeneration unit restored his old dog collar so he could celebrate the joyful occasion to the full as he flew off to more adventures, bristling with life. (TV: The Eclipse of the Korven)

K9 Mark III first appeared in "A Girl's Best Friend", the 1981 pilot for a series, K-9 and Company, which never materialized beyond the first episode. In this, the character is presented to the Doctor's former companion Sarah Jane Smith (Elisabeth Sladen); together, the two embark on what a number of adventures. Only the first of these is depicted on-screen; several are shown in comic book and audio play adaptations, and others are alluded to by the television series. Mark III made a brief appearance alongside Sarah Jane in the Doctor Who 20th anniversary ninety-minute special The Five Doctors (1983), before appearing properly and for the final time in the revived series' episode "School Reunion" in 2006. By the time of that story, Mark III has fallen into disrepair and eventually sacrifices himself to stop a plot by the alien Krillitane and defeat their leader, Lucas Finch (Anthony Head). In the episode's conclusion, the Doctor presents Sarah Jane with a new K9 to encourage her to continue investigating alien activity; the Doctor "rebuilt" him after the Mark III's sacrifice, implying that he had the same mind and memories as his predecessor while still being a "brand new model".
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